FlyUp
Privacy Policy
Template document, to be reviewed by legal counsel before final publication.
Who is the controller
FlyUp [company name / tax ID to be completed], based in Recreio dos Bandeirantes (Rio de Janeiro), is responsible for processing the personal data collected on this website. You can reach us on WhatsApp at +55 21 99662-2121 or on Instagram @flyuprio.
What data we collect
We collect the data you voluntarily provide — such as name, phone, email (if you send it), flight preferences and the content of your messages. We also automatically collect browsing data, such as pages visited, device type, approximate IP and measurement cookie identifiers. We do not collect sensitive data.
How we use your data
We use your information to respond to your enquiry, arrange and confirm the booking, provide service, improve the website and measure the performance of our marketing campaigns.
Legal basis
We process your data based on pre-contractual steps and the contract (your booking), your consent (for measurement cookies) and legitimate interest (to improve and protect the website).
Cookies and measurement
We use tools such as Google Analytics 4, Google Tag Manager and Meta Pixel to understand how the site is used and to measure our ads. You can manage or block cookies in your browser settings.
Who we share with
We share your data only when necessary: with the air-taxi operator, to carry out the booked flight, and with measurement providers (Google and Meta). We do not sell your data or share it for third-party marketing.
International transfer
Some providers (such as Google, Meta and WhatsApp) may process data on servers outside Brazil, subject to the safeguards set out in the law.
How long we keep it
We keep your data for as long as necessary for service and the booking and to comply with legal obligations. Afterwards, it is deleted or anonymized.
Your rights
Under Brazil’s LGPD (art. 18), you may request access, correction, deletion and portability of your data, as well as information about its sharing, and you may withdraw consent at any time, through our contact channels.
Security
We adopt reasonable technical and organizational measures to protect your data against unauthorized access, loss or misuse.
WhatsApp and the form
Submitting the form composes a message to our WhatsApp; the conversation then takes place in the app (or by phone), also subject to WhatsApp’s privacy policy. Booking and payment are arranged through these channels — no payment data (card or PIX) is collected or stored on this website.
Changes and contact
This policy may be updated from time to time. To exercise your rights or ask questions about privacy, contact us through our channels [data protection officer to be designated].